Write to us. A person replies.
No ticket tiers, no chatbot, no "thanks for reaching out, we've received your query." Bruno reads support in the morning, Marta covers afternoons, and between us we answer every email. Pacific time, most days.
Four addresses. Real inboxes behind each.
Pick the one that fits. If you pick the wrong one, we'll quietly forward it. You don't have to get it right.
Anything about the product, a bug, billing, a feature request. First reply usually within 3 hours on weekdays.
Self-hosted licenses, migration help, agency partner program, or if a security team needs a human on a call. Bruno will jump on a call.
Vulnerability reports, responsible disclosure, PGP welcome. We pay for material findings. Details live on the security page.
Interviews, podcast asks, press kit, or if a journalist wants to check a fact. We answer honestly or we say we can't comment.
Faster than email:
things you can handle yourself in under a minute.Three people cover the whole clock.
Not a support org. Three humans in three timezones, who all use the product every day. You'll get one of us, by name, and the reply will sound like it came from a person because it did.
A physical address exists.
Legal notices, subpoenas, holiday cards, and the occasional box of cookies from a happy customer. All of it ends up at the same place.